---
title: My tenant or landlord didn’t receive the report
description: My landlord or tenant did not receive the email with the rental property inspection report.
---
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January 16, 2026
# My tenant or landlord didn’t receive the report
After concluding and synchronising a rental inspection, the system automatically sends the reports to:
- The tenant(s)
- The landlord(s)
- The executor of the rental inspection (i.e. yourself as user)
Of course, you should make sure that the e-mail address is filled in for these parties. Also, the option "Allow sending reports immediately" must remain ticked when you schedule an inspection in the Rental Manager:
Reports are created and sent only if you select "Generate reports and send" when finishing in the app and you synchronise:
If you choose the other option (Post-process in Chapps Manager) then no reports are created nor sent. You then still have to create the reports yourself in the [Rental Manager](https://rental.chapps.com). The e-mails containing the reports may end up in spam. So be sure to check your e-mail's spam folder.
### Important tip
Make sure you have [linked your domain name](https://support.chapps.com/en/knowledgecenter/link-your-domain-name?hsLang=en) to ensure a smooth delivery of your report emails.
- [Rental Inspector](https://support.chapps.com/en/knowledgecenter/rental-inspector?hsLang=en#main-content)
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- [Rental Inspector app](https://support.chapps.com/en/knowledgecenter/rental-inspector?hsLang=en#rental-inspector-app)
- [General](https://support.chapps.com/en/knowledgecenter/rental-inspector?hsLang=en#general)
- [FAQ](https://support.chapps.com/en/knowledgecenter/rental-inspector?hsLang=en#faq)
- [Building Inspector](https://support.chapps.com/en/knowledgecenter/building-inspector?hsLang=en#main-content)
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