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The app cannot be synchronized

In most cases, synchronization fails because the Wi-Fi connection on your tablet is too weak or unstable. Discover here how to resolve this quickly.

99% of all synchronization issues are caused by a non-working or unstable internet connection (Wi-Fi or mobile data) on the tablet or smartphone being used.

“Unstable” is not the same as “slow.” Your Wi-Fi may operate at a normal speed but still not be stable enough to complete the synchronization successfully. During synchronization, large amounts of data are continuously exchanged between the app and the cloud.

Please check the following points — in most cases, these will resolve the issue:

  • Check whether your account is still active. Go to the Rental Manager and sign in. You may need to renew your subscription, or an outstanding invoice may not have been paid on time.

  • Check in the settings whether you are logged into the app with the correct credentials (email address). You must be an active user within the company account in order to synchronize.

  • Verify that your internet connection is working properly.

  • Turn off Wi-Fi on your device and turn it back on after a few minutes. This forces your device to establish a new connection. Make sure you are not too far away from an access point or router during synchronization.

  • Still not working with your usual Wi-Fi connection? Try a different Wi-Fi network, for example at home or at another external location.

  • Still not working? Close the app (without signing out!) and restart it. Then try synchronizing again.

  • Check the App Store / Play Store to see if an update is available for your app. If so, install the update and try again.

  • Restart your device completely and try again.

⚠️ Important — never do this: Do not sign out and do not delete the app. Doing so will permanently delete all unsynchronized data, resulting in the loss of a significant amount of work.

 

If synchronization still does not work after following the steps above, there is likely another cause. Do not sign out, do not delete the app, and contact us immediately: click here.

Please clearly include the following information in your support ticket:

  • The full address of the property for which synchronization is not working.

  • The brand and model of the device used.

  • The version number of your iOS or Android operating system.

  • Any error messages you receive during synchronization (or a screenshot of them).

One of our support agents will investigate the issue and provide feedback as quickly as possible to help resolve the problem.