Can I call the helpdesk?
We are always happy to help. In practice, we mainly work through our online Support Center, as this allows us to assist you in the fastest possible way.
To support you quickly and accurately, our support team works with an online support system. When you submit a request via the Support Center, we can support both you and our team more efficiently and follow up on your request faster in one clear ticket environment.
How to reach us most effectively
🔹 Support Center (this website) – This is the fastest and most convenient way to contact us. You can submit your question, add documents, and our team will immediately start working on your ticket.
🔹 Email – You can also always send an email to support@chapps.com. Your email will automatically be converted into a new ticket for our helpdesk.
💡 Tip: Before creating a ticket, search our Support Center for existing articles and answers. In most cases, you will find the answer to your question immediately, without having to wait.